IT Support Engineer (m/f/x)
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As of now
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Permanent Role
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Fulltime (40h / week)
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Berlin or 100% remote
Your Mission
You work as the central communication hub for all SysEleven customers. As a IT Service Desk representative at SysEleven, you play a pivotal role in the company, providing support not only to your team but also to all departments within the organization. Your efforts contribute to ensuring that our end customers have a top-notch service experience. This is achieved through the efficient handling of inquiries, coordination of tickets, and proactive resolution of technical issues, all aimed at bolstering SysEleven’s positive image and enhancing customer satisfaction
Details
Your responsibilities:
- Multichannel processing with responsibility for consistent resolution of customer inquiries through telephone, email/ticketing systems, and potentially other channels
- Organization of the further processing of inquiries and disruptions by escalating them to specialized teams if independent processing is not feasible
- Collaboration in the introduction and enhancement of standards for handling customer inquiries
- Processing and qualification of fault reports as well as general customer tickets
What you have to bring on board:
- Analytical thinking and solution-oriented mindset, along with proficient written and verbal German skills
- Extensive experience with common Linux distributions and applications (Debian)
- Experience in technical support or IT helpdesk roles
- Proficiency in qualifying fault reports and using ticketing systems (Jira, Zendesk, etc.)
- Ideally, initial knowledge of Kubernetes and/or OpenStack
What to expect at SysEleven:
We are a dedicated and well-connected team of professionals who passionately address the technical concerns of our clients. We are technology enthusiasts and consistently maintain an open-minded approach, always seeking opportunities for improvement. As points of contact, we not only provide excellent service but also contribute expertise in technologies to ensure top-tier solutions.
Sounds interesting?
Then I look forward to hearing from you:
Then simply contact me by e-mail or phone.
You can apply easily via our short application form. Just click on the green button! ⬇
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