Service Management

Consulting and Continuous Improvement Are Our Standard

If you entrust us with your application, you don’t just give it away: Our service management team is your permanent contact who reports to you and advises you about optimization and changes during ongoing operations.

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Your IT Organization from SysEleven

With our service management, we provide you with a team that fully supports you in project planning, implementation, and optimization – both tactically and operationally. Our service management behaves like a separate department in your company with fixed, ITIL-trained contact people, weekly meetings, and reports.

Our service management saves you time and resources and allows you to concentrate more on your core business. Our team will be responsible for setting up and running the project so that our managed services are available to you cost-effectively and efficiently.

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Jour Fixes

In weekly meetings, you discuss current tickets, your project roadmap, and operational optimizations with the service management team.
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Service Level Reporting

We provide you with reports that allow you to check the quality of the service based on defined KPIs. With these reports, we can further develop your service design.
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Participation in the CAB Meeting

We support your change management by participating in the Change Advisory Board.
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Service Manager

We provide you with a service team that is trained according to the industry standard ITIL (Information Technology Infrastructure Library). Our team supports you in service design, service transition, and service operation. You decide in which areas you would like to get support.
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Change and Incident Management

We provide extended processes for both areas. With our optional Enterprise Add-On, we offer you an extension for service management that enables round-the-clock support and application troubleshooting in accordance with the operating manual.

Let's get in touch!

We would be happy to talk to you about your project and how we can support you with our services: