// Team Projekt- und Servicemanagement

On an equal footing with customers and engineers

// About Team Project and Service Management

Holding the strings between customers, product management and admins together

We are the first contact persons for our customers, to whom they communicate their needs and expectations. As the interface between them and our technicians, we translate the requirements of both sides and are therefore more than just service providers: We are partners on an equal footing. This task requires a great deal of communication skills and a keen sense of the challenges at the technical level. It’s a good thing that we all used to be admins or have a technical background in another area.

Within our team we constantly learn from each other, because we support each other in everyday business. If you take on a project on your own responsibility, you are not alone with us – after all, we are a team, make decisions together and thus assume joint responsibility for successful projects.

  • Direct communication
  • Analog project wall
  • Zendesk
  • Confluence
  • ITIL
  • and more
  • Kick-off with our customers and engineers to design the right setup together
  • Project setup and supervision, including documentation
  • Interface for translation between customers and thoroughbred admins
  • Proactive consulting as well as preparation of service reports and execution of customer workshops
  • Customer communication for more transparency, e.g. also in the case of incidents
  • how to take on demanding projects on your own responsibility.

  • how you hold the strings between customers, product management and admins together.

  •  how new technologies support you in your work.

"I enjoy working at SysEleven and the Service Management team because it never gets boring and together we find a solution to every problem."​

Martin, Teamlead Service Management
// SysEleven Office

Meet us in beautiful Berlin-Friedrichshain

// SysEleven Office

Coffee, Drinks & (virtual) lunch