On an equal footing with customers and engineers
The SysEleven face for our customers
The Service Desk is the first point of contact for customer communication. We receive not only tickets created by customers but also their telephone enquiries. With our overall view of the responsibilities of the departments, products and processes, we are able to process incoming customer enquiries. We support the specialist departments by taking on tasks independently after receiving instructions and training. It is important to us that our customers feel comfortable and satisfied with us.
We also define new processes internally in order to constantly optimise the tasks of the service desk and adapt them to new challenges.
- cooperative communication
- Sense of responsibility
- Zendesk
- Confluence
- ITIL
- process incoming customer tickets or refer them to specialist teams
- Create and maintain entries in the SysEleven knowledge base.
- optimise the functionalities of our Helpdesk
- deal confidently with any customer enquiry
- be the link between our specialist teams
- classify or solve customer queries independently
- how versatile the SysEleven product world is
"I find it exciting to be confronted with a wide variety of topics and focus on good communication between all teams. I find the teamwork at SysEleven particularly exciting."
