// Team Incident Management

Mission: Impossible - 99.9% uptime. 24/7 customer support

// About Team Incident Management

We have your back

Without effective incident management, an incident business can and will damage critical infrastructure. Every single customer relies on us to keep our systems in view and under control 24 hours a day, 7 days a week. As the incident management team, we are the point of contact for incidents, proactively resolving problems in customer setups and keeping all other teams free to develop SysEleven further. What sounds simple is a masterpiece of collaboration and technical know-how.

Our infrastructure consists of more than 40 different services. Nginx, Apache, MySQL, Redis, Solr, Elasticsearch, Logstash, F5 BigIP, RabbitMQ and Varnish are just some of them.
To keep the amount of services running, we use a software stack that is almost as large. These are for example Icinga2, Zabbix, Grafan and Prometheus. Just to name a few.

  • 24/7 customer support.
    Lifecycle management for incidents.
    Identify, analyze, and sustainably resolve incidents.
    Structured and targeted remedy of unplanned loss of control.
    Minimize the impact of incidents on business critical processes.
  • that caching is not the solution to all problems, but often enough the reason.
    how to keep calm and keep track in every situation.
    how to do troubleshooting in every layer of the TCP/IP stack.

"Incident Management at SysEleven does not only mean firefighting and adrenaline rush. But also sustainable analysis and elimination of problems and support of the infrastructure necessary for this activity. This combined with a young team always ensures fun and excitement."​

Oliver, Teamlead Incident Management
// SysEleven Office

You can find us in Berlin-Friedrichshain

// SysEleven Office

Coffee, Drinks & (virtual) lunch